Warranty

Effective date: 20 December 2024

OiYO by MONTIGO offers 2-year manufacturer’s warranty for OiYO by MONTIGO products purchased only through OiYO by MONTIGO’s official stores:

OiYO by MONTIGO products purchased through unauthorised channels are not eligible for warranty coverage. All warranty claims must be made through the original channel where the purchase was completed. Customers may reach out via email at hello@oiyoshop.com for warranty assessment, or via the respective marketplace chats.

Warranty period starts from the date you receive your Montigo products, tracked with receipt of delivery shown on your order.

For defective products/parts, we are able to provide a replacement depending on the defect within 7 days from the date you have received your parcel. All defects will have to be clearly illustrated according to our requirements to ensure we are able to identify and replace them accordingly.

All sales are final and we will not be able to accept change-of-mind returns/exchanges.

7-DAY COVERAGE

    AFTERCARE INSTRUCTIONS

    Please note the following instructions to ensure the proper care of your OiYO by MONTIGO products. 

    For silicone material, DO NOT:  
    * Silicone Bowl, Silicone Plate

    • Put into the freezer 
    • Put on the stove
    • Use bleach or chlorine to clean the product

    For stainless steel material, DO NOT: 
    * Hot Pod, Snack Pod, Solo Tumbler, Solo Travel Mug, Limited Edition OiYO Bottle

    • Soak entirely in hot water
    • Put into the freezer 
    • Put on the stove
    • Put in the microwave
    • Put into the dishwasher
    • Use bleach or chlorine to clean the product

    For polypropylene material, DO NOT:  
    * Lunch Box, Lunch Stacker, Snacky Pack

    • Soak entirely in hot water
    • Put into the freezer
    • Put on the stove
    • Put in the microwave
    • Put into the dishwasher (for selected products)
    • Use bleach or chlorine to clean the product

     

    HOW TO FILE FOR A WARRANTY CLAIM?

    You may submit your warranty claims through our "Contact Us" form or our email at hello@oiyoshop.com. 

    Warranty claim must include a clear picture or video to illustrate the defect. If no pictures nor videos can be provided, OiYO by MONTIGO reserves the right to reject the warranty claim for failure to provide visual evidence if we believe that the warranty claim is deemed to be fraudulent or made in bad faith.

    Replacements will be covered until the end of the warranty period or 30 days upon receiving your warranty parts, whichever comes later. OiYO by MONTIGO reserves the right to modify or discontinue any product without prior notice. In such case, OiYO by MONTIGO may offer alternative options or replacements to the extent possible, but is not obligated to provide an exact match or equivalent product as purchased.

    We may or may not ask for the defective parts/items back but it will be at our own cost/expense.

    Should there be any request for replacement parts out of warranty (expired or not covered under our stipulated manufacturer’s warranty), the customer will be responsible for the replacement including the handling & shipping costs.

    LIMITATION AND TRANSFERABILITY OF WARRANTY

    OiYO by MONTIGO Manufacturer’s Warranty only applies to the original purchase and is not transferable. Any attempt to transfer the warranty or unregistered claims will result in termination of the warranty in its entirety. 

    VERIFICATION OF PURCHASE

    OiYO by MONTIGO reserves the right to request or demand for proof of purchase, such as the original receipt or order confirmation, to verify the validity of the warranty claim. Failure to provide satisfactory proof may result in the rejection on the claim.

    If you have any questions regarding the transferability of your warranty, please contact us at hello@oiyoshop.com.

    LIMITATIONS OF LIABILITY

    We do not cover damages caused by improper use of OiYO by MONTIGO products as our manufacturer’s warranty only applies to defect in the product itself.

    This includes: 

    • Death or personal injury caused by negligence; or
    • False claims or fraudulent misrepresentations